RestorationFix (844) 595-2218

What can be checked

Some credentials are published and checkable. Others are a logo on a van.

A state licence is issued by a government body and published in a register you can search. An industry certification is issued by a trade organisation to an individual or a firm, and whether you can verify it independently varies. The first is checkable by definition; the second sometimes is not.

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What a state licence proves

That a named entity met the state requirements to trade and remains in good standing. It does not promise quality of work, but it is a fact recorded by a public body and it can be looked up, suspended, or found to have complaints against it.

For mold work, New York, Florida and Texas maintain their own arrangements and their own registers, separate from general contracting.

What an industry certification proves

That someone passed a course and an examination set by a trade body. It is real training and it is meaningful, but it certifies a person or a firm against a private standard rather than a legal requirement, and the issuing body decides what is published about it.

The main water restoration standard is published by the IICRC and referred to throughout this trade. We name it in prose rather than link to it, because we could not find a public page confirming its contents that we were able to open and read — which is itself worth knowing before treating a badge as proof.

Certification is not nothing. It is simply a weaker check than a register, and it should be treated as the weaker one.

How to treat a credential you cannot verify

Ask for the certificate number and the issuing body, and ask how you would confirm it independently. A firm that can tell you exactly where to look is in a different position from one that cannot. Then weight it accordingly: as a claim rather than as a fact.

The checks you can always make are the licence register, the certificate of insurance direct from the insurer, and whether the entity on the invoice matches the entity on both.

How much this matters to you

The weight to give a credential depends on what is at stake.

  1. 01Small job, you can see all of it. The licence check is enough. You will see whether the work was done.
  2. 02Large job, most of it hidden. Check everything, and add independent verification at the end. You cannot inspect a rebuilt wall.
  3. 03Mold work in a regulated state. The state register is the check that counts, and it is the one that will matter if there is a dispute.
  4. 04A landlord sent them. You may still ask at the door for identification and the company name, and you may write down both.
(844) 595-2218 Call about water damage

Connects you with an independent contractor about new work. Calls may be recorded.

What to ask before you agree to anything

Ask these of whoever turns up. A contractor who answers them plainly is the one you want; a contractor who will not is telling you something.

  1. 01Which of your credentials is a state licence and which is an industry certification?
  2. 02What is the certificate number, and where exactly would I confirm it?
  3. 03Does the certification belong to the company or to one individual, and will that person be here?
  4. 04Can the insurance certificate come to me from your broker rather than from you?
  5. 05Which entity is on the licence, and is it the one invoicing me?
  6. 06Is any part of this work subcontracted, and to whom?

Have this ready before you call

Three facts move the first minute past the formalities: what happened, when it started, and whether water is still moving. These add the detail that decides what gets loaded on the van.

  • The company name exactly as given
  • The state, since licensing differs by state and by trade
  • What work is proposed and whether mold is involved
  • Any certificates or cards you have been shown, photographed
  • Whether a large amount of the work will be hidden when finished
  • Whether an insurer nominated this firm
(844) 595-2218 Call about water damage

Connects you with an independent contractor about new work. Calls may be recorded.

Where these figures come from

Every number on this page is published by someone other than us, and each link goes to their own text rather than to a summary of it.

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