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Appliance supply hose

A five-dollar hose, and the laundry is now the wettest room you own.

Close the two taps behind the machine and pull the plug. A supply hose is under mains pressure every hour of every day, so a failure does not stop when the cycle ends. It runs until someone closes a valve, which is why an overnight failure empties hundreds of gallons into one room.

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Close the taps, not just the machine

Switching the machine off does nothing: the hoses upstream of it are still live. There are usually two taps on the wall behind the appliance, hot and cold. Close both. If they are seized, the main valve for the house is the fallback, and a seized laundry tap is worth replacing the same week.

Pull the plug as well, and do it before you start moving the machine. A washing machine that has been standing in water is not something to reach behind while it is energised.

Why the water is under the floor, not on it

A laundry floor is usually a sealed surface, so water runs to the edges and goes under. It travels along the subfloor into adjoining rooms, into the base of the partition walls and, in a house with a crawl space, straight through into it. What you can see is the smallest part of the problem.

This is the case where a moisture meter earns its keep. A crew reads the skirting boards and the wall base two rooms away, and the answer is regularly yes where the floor looked dry.

In an upstairs laundry the water goes down instead of out, and the ceiling below becomes the first thing to deal with.

Insurers treat this one well, and here is why

A burst supply hose is the textbook sudden and accidental escape of water: it happened at a moment, it was not foreseeable from outside, and nobody left a tap running. Standard homeowners wording answers for the damage. The hose itself costs a few dollars and nobody argues about it.

The exception is the hose that had been visibly bulging or weeping for months. That turns the loss into a maintenance question, and photographs of the failed hose are how it gets settled either way. Take them before it goes in the bin.

Braided stainless hoses fail far less often than rubber ones and cost about the same. Replacing both while the machine is pulled out is the one piece of prevention worth doing on the day.

Four readers, four next steps

The hose is trivial. Who acts next is not.

  1. 01You own and live here. Claim the damage, replace both hoses while the machine is out, and get the subfloor read rather than eyeballed.
  2. 02You own it and rent it out. If the machine is yours, the hose is your maintenance. If it is the tenant machine, the building damage is still yours to repair and the argument about who pays happens afterwards, not before drying.
  3. 03You live above someone. Tell the flat below and the management company today. Water that reaches their ceiling becomes their claim and your liability question.
  4. 04You rent here. Report it in writing. Your machine or theirs, the floor is the owner to repair, and your belongings go on renters insurance.
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What to ask before you agree to anything

Ask these of whoever turns up. A contractor who answers them plainly is the one you want; a contractor who will not is telling you something.

  1. 01Have you read moisture in the rooms next door, or only in the laundry?
  2. 02Is there a crawl space or void under this floor, and have you looked in it?
  3. 03Are you lifting the floor covering or drying through it, and what decides that?
  4. 04How long will the equipment stand here, and what does each extra day cost?
  5. 05Will you replace the hoses while the machine is out, or is that a separate trade?
  6. 06What licence do you hold, and where does the state publish it so I can check?

Have this ready before you call

Three facts move the first minute past the formalities: what happened, when it started, and whether water is still moving. These add the detail that decides what gets loaded on the van.

  • Whether the laundry is upstairs, on a slab, or over a crawl space
  • How long the machine ran before anyone noticed
  • What the floor covering is and whether it is sealed at the edges
  • Whether water reached an adjoining room or a ceiling below
  • Whether the taps behind the machine are closed now
  • Whether the machine is yours or came with the property
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Where these figures come from

Every number on this page is published by someone other than us, and each link goes to their own text rather than to a summary of it.

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