RestorationFix (888) 217-5329

Where the line is

Your contractor dries the building. Your claim is a different job with a different licence.

A restoration contractor may document their own work in any amount of detail and send it to your insurer. Negotiating the value of your loss, interpreting your coverage or dealing with the adjuster on your behalf is public adjusting, which is a licensed activity in many states and not something a drying crew may do for you.

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Documenting is not adjusting

Moisture readings, daily drying logs, photographs, an itemised scope of what was removed and why — all of that is the contractor describing their own work, and all of it helps a claim. It is ordinary and you should expect it as a matter of course rather than as a favour.

Ask for the documentation to come to you as well as to the insurer. It is your claim and your record, and a contractor who will not share it is worth a second look.

What crosses the line

Offering to negotiate the settlement, to tell you what your policy covers, to dispute the adjuster valuation, or to take a percentage of the claim amount. Those are the activities public adjuster licensing exists to regulate, and in states that license it the requirement applies to anyone doing it for compensation, not only to people calling themselves adjusters.

Texas and Florida both license public adjusting and both restrict who may do it. If someone is offering that service, ask which licence they hold for it. A contractor licence is not the same one.

Why this protects you rather than the industry

A contractor who negotiates your settlement is negotiating the size of their own invoice. The interests do not align: a larger scope is both a better claim for you and more work for them, and there is nobody in the room whose only job is your side of it.

A licensed public adjuster works for you and is paid by you, usually as a percentage. Whether that is worth it depends on the size of the loss, but at least the incentive is pointed the right way.

Who you actually need

The answer depends on what part of this is going wrong.

  1. 01The drying is the problem. That is the contractor, and the question is technical: what reading, what equipment, how many days.
  2. 02The settlement is the problem. That is either you, dealing with the adjuster directly, or a licensed public adjuster working for you. It is not the drying crew.
  3. 03Coverage itself is the problem. Ask the insurer in writing which clause they are relying on. A written answer is the thing you can take to your state insurance department.
  4. 04You rent here. None of this is yours. The building claim belongs to the owner, and your belongings sit on your own renters policy.
(888) 217-5329 Call about water damage

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What to ask before you agree to anything

Ask these of whoever turns up. A contractor who answers them plainly is the one you want; a contractor who will not is telling you something.

  1. 01Will you give me copies of everything you send my insurer, at the same time?
  2. 02Are you asking for any part of my claim proceeds as your fee?
  3. 03Are you offering to deal with the adjuster, and if so, under what licence?
  4. 04Is your scope itemised by room and by material, so I can compare it?
  5. 05What do you do if the insurer disputes your drying time?
  6. 06What licence do you hold for this work, and which authority issued it?

Have this ready before you call

Three facts move the first minute past the formalities: what happened, when it started, and whether water is still moving. These add the detail that decides what gets loaded on the van.

  • Your insurer, policy number and claim number if one is open
  • The name of the adjuster if one has been assigned
  • Any document you have been asked to sign, read before signing
  • Whether anyone has offered to handle the claim for a percentage
  • Photographs from before anything was moved
  • A note of dates: discovered, reported, work started
(888) 217-5329 Call about water damage

Connects you with an independent contractor about new work. Calls may be recorded.

Where these figures come from

Every number on this page is published by someone other than us, and each link goes to their own text rather than to a summary of it.

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